Overview
BreakFree Aanuka Beach Resort is a hidden gem located on the beachfront of Coffs Harbour. The tropical style resort offers two, three and four bedroom villas along with two award winning restaurants and a landscape that lends itself to weddings and events. In your downtime enjoy this slice of paradise by exploring the lush rainforests, waterfalls or taking a quick drive to the Big Banana.
Guest Service Agent – Accor
Responsibilities
Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
Communicate effectively with guests and colleagues to ensure cohesive collaboration
Conquer challenges alongside guests, transforming dilemmas into positive outcomes
Promote hotel amenities and services with a deep understanding of products and offerings
Share information on neighbourhood hotspots and must-visit gems for guests
Handle reservations and manage guest accounts accurately
Skills and Experience
Innovative approach to exceeding customer service expectations
Ability to collaborate within teams and work independently
Proven ability to multi-task and thrive under pressure with strong organisational and time management skills
Proficiency in written and verbal communication
Previous experience in hotel front desk operations is valuable
Willingness to work flexible rotating shifts, including nights, weekends and public holidays
Compensation
Base rate of $26.70 per hour. Loadings: Monday - Friday $33.38ph, Saturday $40.05ph, Sunday $46.73ph and Public Holidays $66.75ph.
Perks
ALL Heartist Membership – discounts on accommodation and F&B; worldwide
Family & Friends Discounts on accommodation, services and events
Accor Live Limitless (ALL) loyalty program – earn status & reward points
Learn Your Way – access to Accor’s training platforms
Build Your Network – global hospitality network
Worldwide opportunities with Accor
Equal Opportunity
Accor is an inclusive company, building diverse teams across the globe. Everyone has a story and we invite you to APPLY NOW.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Hospitality
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