Manager Investigation & Review
Clerk Grade: 11/12
Annual Salary Range: $149,739 - $173,174 plus superannuation
Employment Type: Ongoing, Full-time
Location: McKell Building - Haymarket
* Lead a high-performing team delivering impactful regulatory outcomes
* Drive excellence in investigations and reviews supporting information access and privacy rights
* Permanent full-time opportunity
* Located at the McKell Building – Haymarket
About the role
As the Manager, Investigation and Review, you will lead a dedicated team overseeing investigations and reviews under the Government Information (Public Access) Act 2009 (GIPA Act) and Privacy and Personal Information Protection Act 1998 (PPIP Act).
You will shape and implement investigation strategies, allocate and manage workloads, and lead complex investigations and reviews to ensure timely, consistent, and high-quality regulatory outcomes. Your leadership will enhance IPC compliance, strengthen capability across the NSW public sector, and support public confidence in information access and privacy management.
Your key accountabilities include:
* Leading and managing work allocation, workflow and performance within the Investigation and Review team.
* Managing, coaching, and developing staff to ensure effective service delivery and professional growth.
* Overseeing and managing complex investigations and reviews, ensuring they are consistent with legislative requirements and IPC standards.
* Identifying emerging issues, risks, and trends to inform policy, compliance, and education initiatives.
* Representing the IPC at meetings, committees, and external forums to promote understanding of IPC's functions and foster stakeholder engagement.
* Driving and implementing continuous improvement initiatives in investigation and review processes.
* Exercising statutory delegations from the Information Commissioner and/or Privacy Commissioner as required.
About you
You are a strategic and experienced regulatory leader with strong analytical, investigative, and people management skills. You thrive in a dynamic, complex environment and can deliver high-quality services that promote transparency and accountability across government.
You will be a collaborative communicator who can build strong stakeholder relationships, drive innovation, and manage competing priorities effectively.
To be successful in this role you will have:
* Tertiary qualifications in law, business administration, public policy, or a related discipline, or equivalent experience.
* Demonstrated experience in administering legislation and conducting or overseeing investigations and reviews.
* Proven ability to lead and develop teams to achieve operational excellence and continuous improvement.
* Strong stakeholder management and communication skills, with the ability to represent the IPC effectively in diverse forums.
* Sound understanding of regulatory frameworks, investigation principles, and procedural fairness.
This is an excellent opportunity to lead a critical function within the IPC and make a tangible impact on information access and privacy rights for the people of NSW.
How to apply for the role at the IPC
Your application should include a cover letter of no more than two pages and an up‐to‐date resume (maximum five pages) that clearly outlines your relevant skills and experience for this role. In addition, please provide responses to the two pre‐screening questions listed below.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Applicants invited for interview will be required to complete additional assessments.
Please ensure you respond to all the selection criteria in your application and include your answers to the two pre-screening questions below.
As part of this application process, candidates are required to answer two pre-screening questions based on the focus capabilities for this role. Please ensure that your response is not more than 500 words:
Question 1: Describe a time when you managed a team with high caseloads and strict deadlines. How did you allocate work, ensure quality completion, and overcome challenges?
Question 2: Provide an example where you engaged with an agency or stakeholder on a sensitive issue to achieve a mutually beneficial outcome. How did you approach it, influence results, and what was the outcome?
Working at the IPC
The IPC is an independent integrity agency supporting the Information Commissioner and Privacy Commissioner to oversee privacy and information access laws in NSW. Our vision is to promote transparency and accountability while protecting privacy rights for the people of NSW.
Learn more: https://www.ipc.nsw.gov.au
Values: accountability, trust, service, integrity
Inclusive culture, flexible work arrangements, and employee development
Proud EEO employer, committed to diversity across all identities
Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation
Click Here to access the Role Description.
For enquiries relating to recruitment please contact Meg Rapley via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date:Thursday 12 March 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
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The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
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We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.
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