Hume City Council is one of Australia's fastest growing and culturally diverse councils.
We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.The Coordinator Home Support Services (HSS) is a strategic leadership role within Aged & Disability Services (A&DS), responsible for overseeing both the operational and strategic aspects of the Home Support Services.
This includes financial management, clinical governance, business support, access and support, service coordination, and quality assurance.
The role ensures high quality service delivery to meet the evolving needs of the clients and unit.What you'll be doing :Lead and manage HSS, ensuring operations are consistent with relevant policies, guidelines, standards, and legislative requirements.Strategic planning and implementation of continuous improvement systems utilising new technologies to enhance responsive and effective community service outcomes.Monitor performance against service targets and implement strategies to achieve targets.Implement effective and efficient business systems to support appropriate and cost-effective service outcomes for clients and the provision of timely qualitative and quantitative service data information.Undertake internal and external reporting, including Council reports, briefings, submissions, and correspondence as required and directed.Prepare information and advice for consideration by the Executive Leadership Team and Council as directed.Interpret Victorian and Commonwealth Government policy developments and / or legislative changes and provide advice regarding implications and recommended responses.Oversee the receipt and investigation of customer complaints, grievances, and concerns and ensure these are addressed in accordance with Council policy.Ensure a comprehensive range of promotional material on local services and developments is available, current, and accessible.Provide effective leadership for the Home Support Services team, fostering a collaborative, positive, and innovative team environment.Lead the recruitment and induction of appropriately skilled and experienced staff within the team.Create and maintain a team culture where individual members are valued and recognised for their diverse skill sets, provide proactive and constructive input in team meetings, and keep team members informed of relevant issues impacting them or their work and share best practice learning.Develop and deliver strategy and policy which successfully responds to future directions.Prepare operational budgets and manage the service in accordance with available resources.Implement agreed strategies to address budget variances, which are evaluated.The skills and experience you'll bring to the role :Demonstrated ability and experience in leading multiple programs, projects, and teams and successfully managing a large and diverse service area.Ability to lead and drive change along with implementing and monitoring continuous quality improvement.Proven skills and ability to collate, analyse, and present data in a comprehensive and accessible manner.Highly developed written and verbal communication skills including the ability to write reports, plans, and submissions and deliver oral presentations.Ability to develop budgets and monitor budget performance, including the development and implementation of strategies to address budget deficits.Strong commitment to person-centred, high-quality service provision which is responsive to community need.Required Certifications & Qualifications :Tertiary qualification in Community Development, Allied Health or Nursing, Human Services, or related discipline and / or extensive relevant experience.Why Hume City Council?A leader in local government, we're committed to creating an inclusive and collaborative work environment that is guided by our values :We're better, every day : We give things a go and value progress over perfection.
We have permission to go for it and are expected to reflect and learn.We're in it together : At Hume, everyone matters.
We welcome and include all.
Respect and safety are expected.We show up : We empower and trust others and own our work.
We rise to the challenges and are expected to do what we say we will.All for Hume : We strive to achieve our best for the Hume Community.
We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.We offer a competitive salary package, professional development opportunities, and a supportive work environment.A child safe organisation and an equal opportunity employer.
Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people, and people from culturally diverse backgrounds to apply.All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.
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