Receptionist Position
We are seeking a highly skilled and professional Receptionist to join our team. As the first point of contact for guests, you will be responsible for providing exceptional customer service and ensuring that their stay with us is memorable and enjoyable.
About You
* Proven experience in a hotel or resort front office environment.
* Proficiency in using front office systems and booking software.
* Excellent communication and interpersonal skills.
* Professional grooming and presentation standards.
* A valid and unrestricted driver's licence is beneficial.
This role involves greeting guests upon arrival, checking them in and out efficiently, and providing information on local attractions and events. You will also assist guests with directions around the hotel and in local areas, building strong relationships with them throughout their stay. Additionally, you will resolve any complaints or issues that may arise in a courteous and effective manner.
Key Responsibilities
* Provide exceptional customer service to all guests.
* Check guests in and out efficiently.
* Assist guests with directions and provide information on local attractions and events.
* Build strong relationships with guests.
* Resolve complaints and issues in a courteous and effective manner.
As a Receptionist at our resort, you will have the opportunity to work in a fast-paced and dynamic environment, interacting with guests from diverse backgrounds and cultures. If you are a people person with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting role.
Our resort offers a range of benefits, including:
* A supportive and collaborative team environment.
* Ongoing training and development opportunities.
* A competitive salary and benefits package.