**Unlock Your Career Potential in Banking**
We are seeking an exceptional Customer Service Officer to join our dynamic team at BOQ Group. As a key member of our branch, you will be the first point of contact for our customers, providing exceptional service and supporting them to explore their current and future financial needs.
**Key Responsibilities:**
* Undertake transaction activities for customers with accuracy and efficiency.
* Educate customers on using digital banking solutions and conduct needs-based conversations to generate opportunities in personal banking and lending.
**About You:**
We are looking for someone with exceptional communication and relationship building skills, who is passionate about delivering excellent customer service. If you are a team player who loves to collaborate and bring a proactive attitude and a commitment to exceeding customer expectations, then we want to hear from you.
**Why Join Us?**
At BOQ Group, we value diversity and inclusivity. We believe that our workforce should reflect the customers and communities that we serve. We offer a comprehensive benefits package, including flexible working arrangements, discounted financial products, salary sacrificing options, and more.
**What We Offer:**
* Flexible working arrangement - Balance your work and personal life with ease.
* Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
* Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
* Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
* Purchase additional annual leave - Need more time off? You can buy extra leave days.
* Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
* Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
BOQ Group is committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community.