About the Role
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We are committed to creating inspired careers so our people can thrive. As the Sales & Service Manager, you will be empowered to demonstrate your customer obsession and passion for retail by creating an in-store experience like no other.
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You will successfully deliver a customer-centric environment to maximise sales and service results.
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The successful candidate will be a dedicated people leader, expected to lead by example and coach the team to provide expert knowledge and seamless solutions.
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Responsibilities:
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* Lead by example by personally delivering on our service principles, engaging with customers, driving sales, and building a loyal customer base.
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* Coach and mentor the team to provide expert knowledge and seamless solutions.
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* Be visibly present on the selling floor, leading by example and inspiring the team to create warm connections.
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* Work collaboratively with the store teams and build strong relationships with stakeholders.
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* Look for opportunities for improvement whilst being commercially aware.
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* Work collaboratively with the VM and Logistics teams to ensure the allocated stock is floor-ready within the relevant timeframes.
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* Identify areas of opportunities for feedback to the Merchandise team.
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* Maintain stock loss awareness by working closely with the sell and support teams to mitigate loss by ensuring proactive measures are implemented.
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* Have strong coaching skills, including experience leading teams and empowering others to achieve results.
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* Have a demonstrated passion for retail and a desire to provide great customer service.
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* Have a solutions-focused mindset and the ability to provide innovation and effective customer solutions.
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* Have a proven ability to motivate and lead teams and inspire an in-store experience like no other.
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* Have relevant merchandising and selling skills and key product awareness.
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* Have strong written, listening and spoken communication skills.
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* Are flexible and adaptable to a fast-paced and evolving environment.
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Why work for us?
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A competitive remuneration package, including an annual bonus incentive.
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Generous employee discounts across David Jones brands.
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An additional day of leave for your birthday.
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A supportive, flexible and engaging environment that will support personal/professional development.
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Opportunities to support community partnerships across our Corporate Social Responsibility program.
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Be a member of a company committed to sustainable practices.
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Ongoing training and development to pursue individual ambitions.
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About Us
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Since 1838, David Jones' limitless quest for innovation and progress established the brand as Australia's original influencer in fashion and lifestyle.
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Having revolutionised the way Australians shop, David Jones' creation of a social centre inspired and created lasting memories for past, present and future generations.
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Today, our vision to inspire like no other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services like no other.
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Our Thriving cultural pillars inspire our people to deliver on our vision and purpose.
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We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team.
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We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect.
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We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions.
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We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.
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David Jones is an equal-opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
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If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
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We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.