The Company
This is an exciting opportunity to join a well-regarded Managed Services Provider in WA who are now expanding into the Perth market, known for its commitment to delivering exceptional IT solutions and client service. With a growing reputation in the WA market, the business supports a diverse portfolio of clients across industries, offering services spanning managed IT support, cloud infrastructure, cyber, and IT strategy. Based SOR.
The Role
As a Level 2/3 Systems Engineer, you will provide both remote and onsite support to a diverse client base across Perth. You'll play a key role in delivering technical support, troubleshooting, and implementation of IT solutions. The role is dynamic, client-facing, and ideal for someone who enjoys solving complex technical issues while delivering top-tier service.
Key Responsibilities
* Provide expert technical support across a range of client environments, ensuring timely and effective resolution of issues
* Administer and support Microsoft, Active Directory, Windows Servers, and related systems
* Manage and monitor firewalls, networking equipment, and related infrastructure
* Deliver high-quality customer service and build strong relationships with clients
* Communicate technical information clearly to both technical and non-technical users
* Troubleshoot and resolve Level 2/3 issues proactively, escalating when necessary
* Mentor and support junior staff
* Assist with IT project implementation and collaborate with senior engineers as needed
The Person
* Minimum 4 years' experience in an IT support role, preferably within a Managed Services Provider (MSP)
* Proficient in Microsoft technologies including Windows Servers, Active Directory, Exchange, Intune, Azure, and Azure AD
* Solid experience with networking, firewalls, backup/recovery solutions, and virtualisation tools
* Familiarity with 3CX or similar VoIP systems is highly regarded
* Excellent problem-solving and communication skills
What's in It for You
* Work with a collaborative, close-knit team that values technical excellence
* Growing business with multiple career opportunities
* Ongoing training, certifications, and career development
* Exposure to a wide range of technologies and client environments
* Opportunity to work on interesting and meaningful client projects
* Supportive leadership and a business that genuinely invests in its people
#J-18808-Ljbffr