Overview
You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience. You’re now ready to lead the team across all aspects of the Customer Experience, including store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.
Responsibilities
* Coach and motivate your team to drive sales and deliver exceptional customer service.
* Ensure high levels of customer satisfaction by being knowledgeable about all products offered, and collaborate with co-workers to provide excellent sales service.
* Meet sales, customer experience, merchandising, visual, and operational expectations.
* Act as a liaison between customers, sales associates, and store leadership.
* Learn and share expertise on products and trends to meet customer needs.
* Maintain awareness of all product knowledge and current or upcoming trends.
* Contribute to a positive and inclusive work environment.
Qualifications
* Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting.
* Confident and comfortable engaging customers to deliver an elevated experience.
* Motivated to achieve great results through enthusiasm for interacting with customers and athletic products.
* Resourceful and versatile in responding to changing demands and opportunities in a rapidly evolving omni-channel retail environment.
* Proactive in completing tasks without necessary supervision.
* Strong cognitive and mathematical skills, including problem analysis, decision-making, and financial analysis.
* High level of ethics, values, integrity, and trust.
* Flexible availability, including nights, weekends, and holidays.
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