School Technical Officer - Gympie State High SchoolJoin to apply for the School Technical Officer - Gympie State High School role at Queensland Department of EducationOverviewHelp shape the digital learning landscape at Gympie State High School (GSHS), delivering vital ICT support and technical excellence across a heritage-rich and innovation-driven school.
We're looking for a skilled ICT professional who is passionate about education, adept in troubleshooting, and committed to empowering colleagues through training and support.
This role ensures smooth operation of technology systems across campus, fosters a positive user experience for staff and students, and supports the learning community of GSHS.Key ResponsibilitiesOversee and maintain the school's ICT infrastructure, including acquisition, installation, operation, maintenance, repair, and replacement of systemsProvide technical advice and hands-on support for staff and students using ICT equipment (laptops, desktops, iPads, printers, etc.), aligned with departmental and manufacturer standardsDeliver in-service training to staff in applying ICT tools effectively to enhance student learningDiagnose and resolve hardware and software issues promptly, maintaining a customer-focused approachConduct preventative maintenance, as well as routine and emergency repairs to ICT facilitiesKeep accurate records of technical services, inventory, and maintenance activitiesWork collaboratively with regional and central support staff to troubleshoot and manage complex technical issuesSupport network infrastructure: switches, wireless access points, data outlets, and cabling (depending on local expectations)Candidate ProfileProven experience in supporting and maintaining ICT systems, including hardware, software, and peripheralsStrong troubleshooting and problem-solving skillsExcellent communication and interpersonal skills—able to explain technical issues clearly to non-technical usersCommitment to providing excellent customer service for both students and staffAbility to deliver training or coaching to staff in the use of ICT toolsKnowledge of server hardware configuration and networking systems (LAN, WAN, wireless)Experience with remote support tools, or managing workstations and servers remotelyUnderstanding of network security protocolsHow to ApplyAttach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)Attach a 2-page written statement in response to the attached role descriptionAttach evidence of the mandatory requirements outlined in the attached role descriptionWe welcome all applicants to share any support needed to ensure our recruitment process is inclusive.Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.Occupational group: IT & TelecommunicationsSeniority levelNot ApplicableEmployment typeFull-timeJob functionInformation TechnologyIndustries: Government AdministrationWe're unlocking community knowledge in a new way.
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