Manager (Client Service Delivery) – Department of Customer Services, Open Data and Small and Family Business
Former Customer Services Branch – TMR
This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) and is a temporary full-time role based in Rockhampton. The role reports to the Director – Central Region and operates under the T MR Agreement conditions while broader agreements are negotiated.
As the Manager (Client Service Delivery), you will lead and manage the delivery of Client Service Delivery products and services across the region, ensuring operational excellence and alignment with state-wide policies and programs. Responsibilities include overseeing the performance of Customer Service Centres (CSCs) and the Queensland Government Agency Program (QGAP) offices, managing budgets, resources, and staff capabilities, and delivering agreed regional outcomes in collaboration with senior stakeholders.
You Will
Oversee and lead the operations of CSCs and QGAP offices within the area of responsibility, monitoring performance standards and achievements to ensure effective service delivery.
Manage objectives, budget, resources, people capabilities and issues relevant to the client service delivery program and deliver specific regional outcomes as agreed with the Director.
Develop and implement strategic and business plans to enable the integrated delivery of services throughout the region.
Develop and maintain strategic alliances and effective relationships with internal and external stakeholders and clients to deliver viable outcomes for the community.
Manage the service delivery aspects of the business within the region and collaborate with the Product Leadership team to achieve consistency in delivery policies, processes and performance requirements across the state.
Provide a safe and healthy workplace through managing resources to ensure compliance with workplace health and safety and employee rehabilitation legislation, human resources practices, codes of practice, standards and departmental policy and procedures, participating in risk management and corrective action.
Applications will remain open for 12 months.
Job Ad Reference:
QLD/*********
Closing Date:
Friday, 5 December ****
Occupational group:
Customer Service/Call centre
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Government Administration
Location: Rockhampton, Queensland, Australia
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