Team Leader, Serious Incident Assessment
Aged Care Quality and Safety Commission – Hobart TAS
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.
It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au.
About the Team
The Serious Incident Response Scheme (SIRS) is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services.
The SIRS sets out arrangements for providers of aged care to manage and take reasonable action to prevent incidents with a focus on the safety, health, wellbeing and quality of life of consumers.
The SIRs has 2 key components:
* Reportable incident obligations
The 8 types of reportable incidents that must be reported to the Commission include:
* Unreasonable use of force
* Unlawful sexual contact or inappropriate sexual contact
* Neglect
* Unexplained absence for care/missing consumers
* Unexpected death
The aim of SIRS is:
* Require providers to review incident information to drive improvements in quality and safety.
* Assessing the actual or potential risk to health and safety, health, wellbeing, and quality of life of a consumer and provider capacity and capability to address the risk
* Acting in a timely manner, proportionate, and coordinated manner if a provider is not demonstrating capability
* Educating providers using the intelligence gathered from notifications
* Ensuring business notifications are recorded accurately into the business system to produce meaningful intelligence.
https://www.agedcarequality.gov.au/providers/serious-incident-response-scheme
About the Role
Reporting to an Assistant Director (EL1) in the SIRS Operations, you will be responsible for:
* Lead, coach and develop team members, fostering a psychologically safe environment while maintaining clear performance expectations and accountability.
* Creating a positive and collaborative culture that encourages and acts on feedback
* Exercising delegated regulatory powers, applying sound judgement and legislative interpretation to make risk-based decisions in complex and sensitive matters.
* Encouraging innovation and manage and lead team/sthrough changes in business and process improvement
* Contributing to business planning, design of training, developing job aids and other supports
* Build and maintain effective working relationships with other teams in the Commission to identify and respond to risk.
* Operate with a high degree of autonomy within established legislative and policy frameworks, escalating matters appropriately where risk thresholds are exceeded.
Key Capabilities
To be successful in this role you will need to demonstrate the following:
* Ability to work in an environment where you are responsible for leading a team responding to sensitive and at times confronting information.
* Demonstrated leadership experience building the capability of team members to undertake their roles effectively, efficiently, collaboratively and safely.
* Demonstrated strong communication skills including, preparing reports and briefings.
* Demonstrated experience inputting into governance forums to identify and implement improvements.
* Demonstrated capability in making regulatory decisions.
* Commitment, energy and drive to see that goals are achieved and demonstrate adaptability to change.
* Ability to remain positive and respond to pressure in a calm manner.
* Capacity to work rostered 7.5 hours shifts between 7am-7pm.
* Willingness to work principally in the office during your training and consolidation period.
Position Details
Salary offered will be between $96,503-108,869 (from 12 March 2026, $99,784 to $112,571) per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Roles are offered on an Ongoing/Non-Ongoing basis, with Non-Ongoing roles offered for an initial period of up to 12 months, with the possibility of one extension up to an additional 12 months.
Applications close on Sunday 22 March 2026 at 11:30 PM (AEDT).
Applications are to be submitted via the Aged Care Quality and Safety Commission Careers page.
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