Job Overview
As a Case Manager, you will play a pivotal role in managing case documentation, reviewing and refining technicians' reports, uploading them via insurer portals, and ensuring all communications are clear, accurate, and timely.
Key Responsibilities
* Manage case documentation, including reviewing and refining technicians' reports to maintain high-quality data integrity.
* Upload reports via insurer portals efficiently, ensuring seamless communication with stakeholders.
* Maintain effective communication with insurers, insured clients, and restoration technicians through regular updates and clear messaging.
Required Skills and Qualifications
* A minimum of 2 years of administration experience, preferably in a customer-facing role.
* Strong phone-based customer service skills, with the ability to resolve issues professionally and promptly.
* The capacity to think critically and solve problems effectively within the project process.
* Excellent verbal and written communication skills, enabling confident liaison with customers and clients.
* A positive and proactive attitude, with a strong work ethic.
* Intermediate computer skills, with proficiency in Microsoft Office applications (Word, Excel, Outlook).
* Strong time management skills, with the ability to coordinate multiple priorities simultaneously in a calm and professional manner.
Benefits
* A competitive salary, with opportunities for overtime/penalties for after-hours worked.
* All necessary equipment supplied, eliminating out-of-pocket expenses.
* Ongoing training and career development opportunities, including paid industry courses (e.g., water damage, mould remediation).
* A collaborative team culture that values knowledge sharing and celebrates individual and team achievements.