IT Specialist – Saronic Technologies
Sydney, New South Wales, Australia
Job Overview
This role is responsible for advanced technical support across various IT systems and networks across globally distributed teams. The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team. You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic's IT infrastructure.
Responsibilities
* Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
* Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions
* Work with globally distributed teams in a remote setting spanning multiple time zones
* Assist with network configurations, including routers, switches, firewalls, and VPNs
* Perform routine system maintenance, including software updates, security patches, and backups
* Administer and troubleshoot Active Directory, Office 365, and cloud-based services
* Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service
* Document and track support tickets using a helpdesk management system, ensuring resolutions are well‑documented
* Provide daily IT support for local and remote teams, including onboarding and offboarding
* Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades
* Ensure adherence to security best practices, including data protection and access control
* Work closely with cross‑functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging
Qualifications
* Associate or bachelor's degree in information technology, Computer Science, or related field (or equivalent experience)
* 3+ years of experience in a technical support or similar IT role
* Proficiency in troubleshooting hardware, software, and networking issues
* Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services
* Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.)
* Familiarity with ticketing systems and helpdesk management tools
* Excellent communication and customer service skills, with the ability to explain technical issues to non‑technical users
* IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus
Benefits
* Medical Insurance: Comprehensive health insurance plans covering a range of services
* Saronic pays 100% of the premium for employees and 80% for dependents
* Dental and Vision Insurance: Coverage for routine dental check‑ups, orthodontics, and vision care
* Saronic pays 99% of the premium for employees and 80% for dependents
* Time Off: Generous PTO and Holidays
* Parental Leave: Paid maternity and paternity leave to support new parents
* Competitive Salary: Industry‑standard salaries with opportunities for performance‑based bonuses
* Retirement Plan: 401(k) plan
* Stock Options: Equity options to give employees a stake in the company's success
* Life and Disability Insurance: Basic life insurance and short‑ and long‑term disability coverage
* Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
Physical Requirements
* Prolonged periods of sitting at a desk and working on a computer.
* Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).
Seniority Level
* Mid‑Senior level
Employment Type
* Full‑time
Job Function
* Information Technology
* Industries: Defense and Space Manufacturing
Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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