Australia perth contract negotiableMultiple roles across in the payment area for this government organisation working with both internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve straightforward to moderately complex enquiries.
**Key Responsibilities**:
- Investigating and resolving outstanding payment requests that have been rejected through the myplace provider and participant portals.
- Engaging with internal and external stakeholders to resolve payment enquiries.
- Processing manual payments to providers and self-managed participants.
- Working to resolve payment issues, guided by legislation, policies and standards, and Payments Branch Standard Operating Procedures (SOPs).
- Contribute to decision-making within the team/work area.
- Consistently meeting team and individual work resolution targets.
- Ensuring knowledge of and compliance with legislative, financial and administrative frameworks.
- Maintaining an awareness of government decision-making processes, Agency guidelines and regulations.
**Required skills and experience**:
- Collaborating within a team setting.
- Operating within a flexible hot desk setup.
- Handling challenging and fluctuating workloads and conflicting tasks.
- Solitary work situations.
- Operating from a shared physical location.
- Extended periods of desk or counter-based work.
- Interacting directly with scheme participants.
- Utilising telephone and computer systems for tasks.
- **Must be an Australian Citizen.**
- For further enquires please call 0418594901.