Investigative Specialist
We have a number of new fixed term and permanent investigative specialist roles.
Some career choices have more impact than others.
At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.
As an employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.
As an Investigative Specialist, you will be responsible for conducting thorough investigations into various types of fraud cases. You will also play a vital role in identifying and mitigating live risks associated with fraudulent activities, ensuring the security of customers' accounts and their funds.
Key Responsibilities:
* Conduct comprehensive investigations into various fraud cases
* Draft evidence-based investigation reports for internal stakeholders
* Take immediate action to mitigate risks on accounts linked to fraudulent activity
* Access and interpret data from retail banking systems
* Engage with all necessary stakeholders within and outside of the organisation
* Communicate directly with internal staff and customers where necessary
* Work independently and as part of a team
* Share knowledge and experience within the team
* Identify learning opportunities, control weaknesses and drive process improvements based on the analysis of fraudulent activities during investigations
To be successful in this role, you will need:
- Experience within a Fraud function or conducting investigations
- Excellent communication and interpersonal skills
- Familiarity with retail banking systems and the ability to extract and analyse data
- Well-developed report writing skills
- Ability to work under pressure and meet tight deadlines
- An enquiring mind with a good eye for detail
- Excellent organisational skills
- Team player
Our values are what guide us, we value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, we are committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.