Housing Services Officers play a vital role in delivering client-centric services to individuals and families seeking housing assistance or residing in public housing.
The position undertakes various tasks related to tenancy and property management, as well as providing housing advice and support.
Main responsibilities include assessing clients' needs, offering guidance on housing options, and preparing routine cases following established procedures.
Officers collaborate with a network of community workers and organizations to promote and support vulnerable individuals' wellbeing.
They are based in offices across the state and represent the Department at the Victorian Civil Administrative Tribunal (VCAT).