Systems Engineer II (MSP) OverviewThe Systems Engineer II plays a pivotal role in delivering exceptional service to our customer accounts by ensuring the seamless operation of technical systems.
This position requires a proactive approach in analyzing service tickets, problem-solving, and investigating issues to maintain and enhance system performance.
Responsibilities include addressing customer complaints, as well as installing and updating both hardware and software components.
Systems Engineer II (MSP) Core FunctionsProject Management: Lead projects from inception to completion, ensuring quality and timely deliveryCustomer Relations: Serve as the primary customer liaison, building strong relationships and providing regular updatesTechnical Ownership: Take ownership of duties, proactively seek improvements, and mentor junior staffSuccess Driver: Contribute to customer satisfaction and operational efficiency through a combination of technical expertise, project management, and leadershipSystems Engineer II (MSP) ResponsibilitiesLeads and owns new project deployments both onsite and remotelyWorks alongside the project resources to ensure project completion and expectationsImplements upgrades and updates to systems for customersEngages in thorough troubleshooting and oversees customer-facing tasks with limited guidanceInvestigates and resolves problems within customer networks and IT systems using established troubleshooting methodsPrioritizes effective communication, coordinating with team members to ensure distribution of work evenlyRecognizes chances for upselling throughout the lifecycle of service ticketsSystems Engineer II (MSP) QualificationsStrong working knowledge of computer systems, hardware, and software3-5 years' experience requiredStrong troubleshooting skills with the ability to identify and resolve complex technical problemsAbility to work collaboratively in cross-functional teams and communicate effectivelyProven ability to meet deadlines and handle multiple tasksRelentless focus on providing excellent customer serviceAbout K Group CompaniesK Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980.
We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan.
Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality.
Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.
Why Work Here?"Great, focused, team environment." For more than 40 years, K Group Companies has been one of West Michigan's premier technology providers.
From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.
As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other!
Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team.
We truly believe that we are better together!
Compensation And BenefitsCompetitive base salary based on experienceBonus and commission programsPaid Time Off (PTO)Volunteer Paid Time Off (VTO)100% employer paid family health insurance premium100% employer paid disability insurance100% employer paid dental & vision insurance401k with Safe Harbor contributions from company annuallyProfit sharing opportunities#J-18808-Ljbffr