IT Support Specialist
We are seeking an experienced IT support specialist to join our team.
About the role:
This is a challenging and rewarding opportunity to work as the primary point of contact for employees needing technical assistance.
You will work with various technologies and projects to build your engineering skills while delivering world-class customer service.
Key Responsibilities:
* Provide outstanding customer service and technical support both on-site and remotely
* Troubleshoot issues and provide software support for different operating systems
* Debug common hardware problems with Windows and Apple devices
* Troubleshoot common software tools, including but not limited to Zoom, Slack, Google Workspace, etc.
* Handle new hire IT onboarding and ensure a smooth first-day experience
* Manage and maintain office technology, including AV systems for meetings and events
* Basic administration of applications such as Google Workspace, Slack, Okta
* Create high-quality user-friendly documentation and knowledge guides, contribute to improving operational processes across teams
* Handle and assess complex requests; ensure that you can manage tasks to completion
Requirements:
To be successful in this role, you will need to have:
* Experienced in multinational tech companies with deep understanding of cross-cultural communication
* Exceptional customer service skills with a strong display of empathy and hospitality
* Proficiency in administering Google Workspace, Okta, Confluence, JIRA, and Zoom, with advanced Slack communication skills
* Adept in network troubleshooting and experienced with MDM applications for Mac and Windows
* Strong multitasking abilities and priority management skills to handle technical challenges with patience and clarity
Benefits:
This role offers a competitive salary and benefits package, including:
* A comprehensive health insurance plan
* A generous paid time off policy
* Ongoing training and development opportunities
How to apply:
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to us by [insert deadline].