Customer Support Specialist
We are looking for a skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the help they need in a timely and professional manner.
About the Role
This is an exciting opportunity for a motivated and customer-focused individual to work with our clients and provide top-notch support. You will be responsible for troubleshooting technical issues, answering customer inquiries, and escalating complex problems to senior support teams as needed. Your excellent communication skills, combined with your technical expertise, will enable you to provide seamless support to our customers.
Main Responsibilities
- Provide exceptional customer support through various communication channels (email, phone, chat)
- Troubleshoot technical issues and resolve customer complaints in a timely and professional manner
- Collaborate with internal teams to resolve complex technical issues
- Document and update knowledge base articles to improve customer self-service capabilities
- Participate in on-call rotations to ensure 24/7 coverage and rapid response to critical issues
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2+ years of experience in a technical support role
- Excellent communication and problem-solving skills
- Strong technical expertise in cloud/SaaS technologies and databases (MySQL, MongoDB)
- Experience with agile development methodologies and API documentation
- Proficiency in Python, C#, or other programming languages
What We Offer
- Competitive salary range: A$35.00-A$40.00 per hour
- Opportunity to work with a global company and contribute to cutting-edge projects
- Collaborative and dynamic work environment
- Comprehensive training and professional development opportunities
- Flexible work arrangements to balance work and personal life
About Us
We are a leading provider of innovative solutions in the IT services and consulting industry. Our mission is to empower businesses to achieve their goals through strategic partnerships and expert guidance. If you are passionate about delivering exceptional customer experiences and are eager to grow your career in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity.