Job Info
Location: Canberra, ACT
Salary: Hourly Rate
Job Type: Temporary position | Full time position
Job Description
Randstad is currently seeking several experienced Service Support Officer APS3 to join a high-performing federal government team. Labor Hire | Canberra, ACT | 24 months Position description Provide high-quality customer service as the first point of contact via face-to-face, phone, email, and SMS
Deliver frontline reception services and manage client appointments and enquiries Respond to client enquiries, provide information in line with policies, and refer to appropriate teams Perform administrative support tasks for operational service delivery
Maintain accurate data entry, record keeping, and workflow processing Coordinate appointments using a client management system Assist in organising events, meetings, and community programs
Prepare and distribute internal and external correspondence such as referrals, appointments, and follow-ups Provide administrative support for external referral processes and stakeholder coordination Support day-to-day operations through management of correspondence and deliveries, travel arrangements, invoice processing, resource requests, and property and maintenance matters
Assist with reporting, data collection, and quality assurance activities Work collaboratively within multidisciplinary teams to support service delivery Follow workplace policies related to WHS, diversity, and code of conduct
Contribute to a positive, inclusive, and client-focused work environment Key Capabilities Strong customer service skills with the ability to manage sensitive or complex enquiries
Effective communication skills (written and verbal) across a range of stakeholders Ability to work in a fast-paced, client-facing environment Sound administrative and organisational skills with attention to detail
Ability to manage multiple tasks and prioritise workload effectively Experience with data entry, record management, and administrative systems Capability to work both independently and as part of a team
Professional, empathetic, and client-focused approach Ability to handle confidential information with discretion Adaptability and willingness to learn new systems and processes
Understanding of, or ability to quickly learn, policy and procedural frameworks Strong problem-solving skills and ability to escalate issues appropriately Position Requirement / qualification
Australian Citizen Must hold or be able to obtain a Working with Vulnerable People or
Working with Children check Must pass a police check (NCCHC) and be eligible to obtain/maintain Baseline clearance If you would like to be considered for these roles, this is a great opportunity to tell Randstad about you.
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