This role presents an exceptional opportunity for a customer service professional to lead and manage a team, driving excellence in customer satisfaction and business growth.
Key Responsibilities
The successful candidate will be responsible for:
* Developing and implementing best-practice processes and procedures in collaboration with senior leadership.
* Fostering strong relationships with customers to increase satisfaction and loyalty.
* Identifying opportunities to upsell and increase sales with existing customers.
* Leading the customer service team to achieve sales targets and drive business results.
* Supporting business growth through strategic change initiatives.
Required Skills and Qualifications
To succeed in this role, the ideal candidate will possess:
* A tertiary qualification in marketing, business management, or a related field.
* At least 2 years' experience in a customer service leadership position within a sales-driven corporate environment.
* Proven expertise in sales systems, reporting systems, and customer service metrics.
* A solid understanding of financial and accounting principles.
* The ability to analyze and interpret multiple data sources for informed decision-making.
* Strong proficiency in Microsoft Office Suite.
* A motivated, results-oriented, and driven mindset.
About Us
We are a leading national food manufacturer committed to innovation and operational excellence. Our company has a rich history and continues to evolve at the forefront of meat production in Australia.