Lead Financial Crime Operations
This is a hands-on leadership role, responsible for delivering a robust financial crime operation that meets regulatory requirements and drives continuous improvement.
As the Senior Manager Operations, Financial Crimes, you will lead a team of specialists dedicated to protecting our customers and the business from financial crime. You will keep the rhythm of the operation tight, delivering against KPIs, maintaining service levels, managing workflows, and ensuring we stay ahead of emerging threats and regulatory shifts.
You will partner closely with risk, compliance, customer service, and technology teams to strengthen controls, uplift capability, and deliver better outcomes for customers. Your expertise in fraud and scams, AML/CTF, and emerging typologies will be valuable assets in this role.
To succeed in this position, you must be an experienced operations leader with a strong background in financial crime. You should have energy, structure, and a practical mindset to high-volume environments, as well as the ability to lead through change, adapt quickly, and keep your team focused on what matters.
You will shape strategy, build capability, and influence how we protect our customers. You will be part of a collaborative team that values initiative, invests in people, and delivers with purpose.
This is a rare opportunity to make a meaningful impact on our financial crime operations. If you are a strategic thinker with a passion for protecting customers, we encourage you to apply for this exciting role.