Operations Area Manager, Customer Fulfillment
Amazon – Fulfillment Center (FC) in Brisbane.
We're seeking experienced Operations Area Managers to lead and develop a team of Section Managers and their direct reports in one of the following areas within the Fulfillment Center Operations: receive, stow, pick, pack or ship.
You will continuously improve delivery process efficiency, ensuring that customer orders are delivered as quickly, accurately and cost-effectively as possible.
Shift pattern: 4 days on, 3 days off, may include nights (Sunday to Wednesday or Wednesday to Saturday).
Key Job Responsibilities
Leading and developing a team of Operations Section Managers and their direct reports
Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site
Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality
Collaborating with all support teams including Safety, Learning, Loss Prevention, Quality Assurance and Human Resources to develop plans to meet business objectives
Partnering with the leadership team to establish and maintain quality control standards
Reviewing forecasts and determining requirements to meet the overall building objectives
Day in the Life
You'll work on a shift pattern at one of our sites, ensuring that it is as productive as it can be.
Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards.
You'll also oversee process improvements within your area and drive implementation.
A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks.
You'll also be a role model and mentor to new managers.
About the Team
Customer Fulfilment, or CF, is where it all started for Amazon.
CF has scaled up from a humble team of booksellers to a sophisticated global team that handles more than 1.5 million orders every day.
The team is the foundation of our business and its efforts have helped us diversify across new regions and services.
With the help of emerging technology, we're always looking for ways to offer a bigger, better product range – delivered quickly and affordably.
The CF team are the first people in the chain that help customers get products at the speed we're known for.
We're based in Fulfillment Centers (FCs), which are at the heart of Amazon's fast-paced Operations network.
Our FCs are sometimes referred to as the 'First Mile' because it's where most Amazon packages start their journey.
We help to manage dynamic inventory and facilitate speedy deliveries round the clock.
Lots of different people work in our Fulfillment Centers, so there are plenty of opportunities for every skill set.
Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.
Basic Qualifications
Working experience in Operations, Supply Chain/Logistics, or a related field
Direct management experience for employees and their performance
Experience as a manager, involving sizable teams; you're a natural at motivating others around you and building strong relationships
Demonstrate ability in problem-solving and analytical capabilities: conducting and driving Dive Deep analysis on complex processes
Excellent communication skills, both verbal and written
Preferred Qualifications
Experience with performance metrics and process improvement
Experience in Microsoft Office applications including but not limited to MS Word, Excel, Power Point and Outlook
Bachelor's Degree from an accredited university or equivalent qualification
Acknowledgement Of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company
Amazon Commercial Services Pty Ltd
Job ID: A*******
#J-*****-Ljbffr