Grow with us - develop your career with a growing organisation!
- West Perth - On-site
- Full Time Permanent Opportunity - 38 hours per week
At Empower, we're all about achieving great outcomes - that's why we start with the end in mind. If you genuinely have a passion for changing lives for the better, then we want to speak to you.
**Does this sound like the role for you?**
Do you have leadership qualities, a logístical mind and love customer service? Our Community Support Team Leader plays a major role in operations to ensure Empower Healthcare's utilization targets and Service Level Agreements are being met within the Client Services Team through referrals, scheduling and amazing customer service.
If you love coordination, planning, rostering, management, customer service and a challenge; then this role is for you!
**Why you should join our Awesome Team!**
We are a close-knit business (whilst social distancing) with an open and friendly culture. Our people are at the centre of everything we do. We also provide:
- Competitive Salary
- Great working environment and culture
- Paid external professional development and study leave
- Employee discount and benefits portal
- Employee Assistance Program
- Loyalty service awards including vouchers, annual dinner and company sponsored holidays
- Quarterly Employee Recognition Program
- Lucrative referral bonus
**The Role**
Duties will include, but are not limited to;
- Lead scheduling and coordination of Community Support Services within your state.
- Collaborate with the National Operations Manager and Clinical Team Leaders to develop services and teams.
- Plan, review, and develop Community Support Coordinators to meet service agreements.
- Support service improvement projects and contribute to organisational growth.
- Optimize staff deployment and resource allocation to meet national priorities.
- Oversee rostering, workload distribution, and performance management.
- Ensure compliance with policies, health, and safety regulations.
- Track team KPIs and set targets aligned with business goals.
- Handle reporting, process efficiency assessments, and complaint resolution.
**Do you have what it takes?**
**Preferred**:
The Skills and Qualifications required for a Community support Team Leader are:
- Strong team leadership with a lead from the front approach.
- Outcomes focused and ability to solve problems and execute plans.
- Strong customer service skills and phone etiquette
- Proficient computer skills
- Stake holder management and relationship building
- Enthusiastic and Proactive attitude
- Flexible and ability to work with conflicting deadlines and tasks.
- Excellent time management capabilities
- Excellent verbal and written communication skills
- Ability to work within a team and be a team player.
- Ability to work autonomously.
- Adaptable and ability to multitask.
- Exceptional attention to detail
**Desirable**
- Experience, ideally in a Home Care or NDIS setting
- Knowledge of healthcare and medical terminology including in Home Care Package/Assistance, NDIS, Support at Home
**Our Story**
At Empower Healthcare our purpose is to deliver exceptional care that positively impacts peoples' lives.
We have an impressive offering of services spanning Home Care, NDIS and Residential Aged Care including Occupational Therapy, Physiotherapy, Podiatry, Dietetics, Osteopathy, Massage, Speech Pathology, Allied Health Assistants and Nursing. With more than 180 exceptional clinicians across Victoria, New South Wales, Queensland, and Western Australia, we are changing lives.
Our commitment is to deliver exceptional care by expert clinicians with an aim to enhance independence and improve the quality of life of the people we care for. We are here to empower everyone to live their best life.
Want to know more about what it's like to work at Empower? Click on the link below:
To find out more please contact our People and Culture team on 03 9068 3739.
- At our core, we believe that everyone deserves access to high quality Healthcare, regardless of their race, gender, ethnicity, age, or any other factor. We are committed to creating an environment that is welcoming and inclusive to all. We are dedicated to removing any barriers that may limit access to our services and to promoting diversity and inclusion in all aspects of our work._