2 weeks ago Be among the first 25 applicantsThis is a full-time Service Delivery Manager position based in Rockhampton, Queensland. As the Service Delivery Manager, you will play a crucial role in managing the operations and service delivery of All Types of Care Queensland, a leading provider of disability support services. Your focus will be on ensuring the efficient and high-quality provision of services to clients within the local community.What you'll be doingOversee the day-to-day operations of service delivery teams, ensuring they meet KPIs and provide exceptional care to clientsManage staffing, scheduling, and rostering to optimise workforce utilisation and client satisfactionDevelop and implement policies, procedures, and best practices to drive continuous improvementLiaise with clients, their families, and other stakeholders to understand and address their needsMonitor and report on service performance, identifying opportunities for growth and efficiency gainsCollaborate with the broader management team to contribute to the strategic direction of the organisationWhat we're looking forExperience (3+ years) in a service delivery or operations management role within the aged care or disability support sectorsDemonstrated ability to lead and motivate teams to deliver high-quality, client-focused servicesStrong understanding of relevant legislation, regulations, and industry best practicesExcellent communication and stakeholder management skillsProven track record of driving continuous improvement and innovationTertiary qualification in a relevant field (e.g., health, social services, business) desirableWhat we offerAt All Types of Care Queensland, we are committed to providing a supportive and rewarding work environment for our employees. This includes competitive remuneration, opportunities for professional development, supportive and inclusive work environment, the opportunity to mentor and grow the industry leaders of tomorrow.About usAll Types of Care Queensland is a leading provider of disability support services in the Rockhampton region. Our mission is to empower individuals to live with independence, dignity, and quality of life. With a team of dedicated and compassionate professionals, we strive to deliver personalised, innovative, and inclusive services that make a positive difference in the lives of our clients.Apply now for this exciting opportunity to join our team and make a meaningful impact in your community.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionProject Management and Information TechnologyIndustriesCommunity ServicesReferrals increase your chances of interviewing at All Types of Care Queensland by 2xGet notified about new Service Project Manager jobs in Rockhampton, Queensland, Australia.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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