Customer Service Ambassador
We're seeking a highly skilled Customer Service Ambassador to deliver exceptional support experiences to our customers.
About the Role
* This is an opportunity to showcase your customer service expertise and passion in a fast-paced environment.
* You will be the first point of contact for a wide range of customer inquiries, resolving issues efficiently and effectively.
Your Key Responsibilities
* Provide outstanding support experiences to our customers via phone, email, or support cases.
* Champion customer feedback internally, identifying areas for improvement and implementing changes.
* Play a key role in sharing new features, improving internal processes, and ensuring every customer feels heard and supported.
What We Offer
* A dynamic and supportive work environment with opportunities for growth and development.
* The chance to work with a talented team passionate about delivering exceptional customer experiences.
* A comprehensive benefits package, including flexible work arrangements and professional development opportunities.
Requirements
* A proven track record of delivering great customer experiences, especially in high-volume support environments.
* Excellent communication skills, both written and verbal, with the ability to communicate complex information clearly.
* Ability to thrive in a fast-paced environment, juggling multiple tasks and priorities while maintaining a high level of customer satisfaction.
Benefits
* Flexible work arrangements, including part-time options where possible.
* $5,000 per year for professional development.
* $500 annual WFH setup allowance.
* 5 days of entrepreneurial leave to work on side projects.
* Paid parental leave (16 weeks for primary carers, 6 weeks for secondary).
* Volunteer leave.
* Regular business-wide social activities.
* 2:1 matched donations to non-profits.