Reporting to the Head of Risk & Compliance, Member Experience, this role leads our Line 1 Compliance Advisory team, helping all divisions across the bank meet their regulatory obligations and manage compliance risks. You will guide the business with expert advice on financial services and credit laws, support compliance assessments, monitor risks and incidents, and ensure we stay aligned with internal policies and values. This is a key role that helps the bank do the right thing. We strive to make it easy for our customers to bank with us, build deep and meaningful relationships, promote our products and services, and have a positive impact on our communities.
Key responsibilities include:
* Effective leadership of the Line 1 Compliance Advisory team, providing appropriate training, support and team engagement to ensure compliance and strategic objectives are met.
* Maintain continuous improvement and compliance knowledge across the team.
* Work with Line 1 and Line 2 senior leadership to implement People First Bank compliance strategic objectives as per the Compliance Risk Management Framework (CRMF), including the sustainable embedment of roles and responsibilities across 3LOD.
* Assist Reform/Obligation Owners in ensuring regulatory changes are implemented in a compliant manner, including the review of policies, procedures, system changes, training, assess impact on the risk profile, and implementation of controls.
* Manage the triage of incidents, identifying compliance related incidents and potentially reportable situations, as part of the Incident and Issue Management Procedure.
Location:
Ideally, we are seeking applicants based in Adelaide or Brisbane but willconsider applications from all locations for this role. We encourage you to put thought into how the work may be undertaken given your location and what support you may require.
About you:
Our ideal candidate will bring a solid understanding of Line 1 compliance and/or risk, with solid experience in retail banking or a recent background in financial services. You are someone who can confidently balance hands-on technical compliance work with the strategic thinking needed to lead and embed compliance management across the organisation. You have a strong grasp of relevant regulatory obligations and can provide practical and pragmatic risk-based advice that supports sound business decisions. You are comfortable influencing and partnering with stakeholders at all levels, fostering a positive risk culture while knowing when to constructively challenge. Your written communication and presentation skills are top-notch, enabling you to create and present detailed, insightful reports. Most importantly, your success is defined by the quality and impact of your advice—helping the business operate in a compliant, timely and well-controlled way, with a clear understanding of risk versus reward.
Why you'll love working with us:
People First Bank – our new brand – says exactly what we're all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.
You'll have access to financial and lifestyle benefits to support your success and individuality:
* Flexibility and hybrid working arrangements.
* Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
* Advance your career with training, study support, and project opportunities.
* Competitive leave benefits that empower employees to take time for themselves and loved ones.
* Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors' program.
* Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
* Be recognised for your contributions through our peer-driven recognition program.
A bit about People First Bank:
In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand -People First Bank.
We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.
With a vision 'To deliver positive change through banking', People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We're big enough to make an impact; but agile enough to influence and do interesting work.
Apply online now:
If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by COB Wednesday 20th August 2025.
We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.
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