Customer Support Leader
We are seeking a Senior Leadership role leading and scaling the customer support function across a designated geographic area.
* Develop and implement a regional customer support strategy aligned with global standards and regional business objectives.
* Lead, mentor, and manage a regional support team to provide high-quality technical support for our platform.
Operational Excellence:
* Implement scalable support operations including self-service tools, AI, and knowledge bases.
* Serve as a customer-facing second-tier escalation point for unresolved product/service issues, working with cross-functional teams to find swift and effective resolutions.
Service Quality and Continuous Improvement:
* Define and track key performance indicators (KPIs) to measure service quality, response time, and user satisfaction within the region.
Required Qualifications:
* Bachelor's degree in Engineering, Business or Computer Science, or related field.
* 8+ years of experience in Technical Engineering with at least 3+ years in a senior leadership capacity.
Benefits:
* Access to LinkedIn Learning and top-tier training courses to enrich your skills.
* Hybrid Working Environment.
* Competitive Remuneration Package.