Job Description Zendesk is the world's leading Customer Experience and Support Platform, experiencing rapid growth with a suite of popular products. Zendesk enhances customer service by building software that meets customer needs, empowers teams, and keeps businesses aligned.
What You'll Be Doing Responsible for customer and partner-facing developer experiences and capabilities for the newly launched Integrations and Actions platform. Key contributor to the technical admin tooling experiences for the Integrations and Actions platform. Lead a scrum team to deliver strategic initiatives and incremental improvements across our platform. Develop product roadmaps based on customer and partner feedback, data, and market needs, aligning with the product vision. Engage with developers, admins, and partners. Drive the conceptualization, development, and launch of new products and features for developers and partners. Collaborate with Product Designers, Content Designers, and UX Researchers to craft thoughtful user experiences. Partner with Engineering teams to build and deliver capabilities aligned with delivery commitments. Present plans, roadmaps, and visions to peers, stakeholders, and senior leaders at both local and global levels. Coordinate with go-to-market teams such as sales, success, advocacy, and marketing to ensure product success. Work with cross-functional partners including Program Management, Technical Writers, Localization, Security, and Legal for product launches. Travel as needed for office visits or customer engagements. What We're Looking For 3+ years of product management experience, preferably in B2B SaaS environments. Experience managing platform services and integrations. Strong communication skills with the ability to work effectively across diverse communication styles. Experience collaborating with multiple teams to achieve shared goals. Customer-focused mindset to gather insights, define requirements, and execute large programs. Understanding of technical domains such as compliance, legal, and security. Nice to have: Experience in global, remote, digital-first product development environments. Nice to have: Experience working with diverse stakeholders. Our Mission Zendesk aims to bring calm to the chaotic world of customer service, powering billions of conversations worldwide. We value a fulfilling and inclusive work environment, offering a hybrid work model that balances in-office collaboration with remote flexibility.
We are committed to diversity, equity, and inclusion, considering all applicants and employees without regard to protected characteristics. We provide reasonable accommodations for applicants with disabilities. For accommodations, contact .
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