Client Administration Officer - Communities, Independent Living & Disability Support
Full-time | Closed period contract until June 30th, 2026
Garden Suburb, NSW
Hourly rate $33.05 + super + NFP salary packaging (up to $18,550 tax-free)
Make your work matter – every single day
About The Role
As a Client Administration Officer, you'll be a key contact for recording and managing client-related events within our finance systems for Communities, Independent Living, and Disability Support programs.
Your work will help ensure accurate records, smooth financial processes, and timely responses to client account enquiries.
You'll play an important role in supporting both clients and internal teams, helping resolve issues with care, efficiency, and attention to detail.
Key Responsibilities
* Support efficient client-facing and administrative processes within the Finance Directorate
* Take calls from clients regarding payments and general enquiries.
* Record client events accurately in the finance system and related programs
* Coordinate with internal stakeholders to ensure timely notification and processing of client changes
* Verify and validate client data using formal and informal checks
* Respond to and follow up on client fee and account enquiries, including rejected Direct Debits and debtor matters
* Maintain accurate client records, notes, and supporting documentation
* Contribute to the ongoing integrity and effectiveness of the finance database
About You
* Previous administration experience, preferably within health, community or disability support environments
* Excellent written and verbal communication skills
* Confidence with data entry and financial systems (experience with AX, PeoplePoint, or similar systems is highly regarded)
* A professional, empathetic approach when supporting clients and stakeholders
* High attention to detail and quality in documentation and record-keeping
How to Apply
Please send your CV and Cover letter via the job advertisement platform, as this ensures accurate tracking of your application.
Contact
For all enquiries, please contact Louise Massie at mmassie@uniting.org
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities, and confront injustice.
Uniting is a Child Safe Organisation committed to promoting the safety, well-being, and inclusion of children and young people.
Empowered by diversity. At Uniting, inclusion isn't just something we value – it's how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.
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