About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‐class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location
Sydney
Position Overview
Reporting to the Assistant Director of Rooms, the Chef Concierge will be at the forefront of the hotel's guest experience—an ambassador of luxury hospitality. You will lead, inspire, and mentor the Concierge team to craft bespoke experiences, anticipate guest needs, and deliver seamless, intuitive service.
Responsibilities
* Build, maintain and mentor a high‐performing team by fostering an uplifting and trust‐based environment.
* Create tailored itineraries, make premium dining and entertainment reservations and exclusive experiences.
* Provide local insights and recommendations with confidence and sophistication.
* Manage all concierge operations, including rosters, training, guest requests and guest transportation.
* Build and maintain strong relationships with local partners, vendors and luxury service providers.
* Anticipate guest needs and resolve any issues with discretion, efficiency and grace.
* Uphold 5‐star service standards and contribute to continuous improvement initiatives.
* Assist with VIP arrivals, special events and hotel‐wide guest engagement programs.
* Lead designated Four Seasons Concierge projects with strong passion and active engagement.
Qualifications
* Proven experience as a Chef Concierge in a luxury hotel environment.
* Preferably a Member of Les Clefs d'Or.
* Exceptional communication, interpersonal and leadership skills.
* Impeccable grooming, professional maturity and a warm, engaging presence.
* Deep local knowledge, strong industry networks and the ability to secure exclusive experiences.
* Genuine passion for hospitality and creating elevated guest moments.
* Ability to work in a fast‐paced environment while maintaining poise and precision.
* Sound business acumen and the ability to control labour and expenses.
Benefits
* Competitive salary, wages and a comprehensive Department Head benefits package.
* Excellent training and development opportunities.
* Complimentary accommodation at other Four Seasons Hotels and Resorts.
* Complimentary dry cleaning for employee uniforms.
* Complimentary employee meals.
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