Join our award-winning team at PassportCard, the only travel insurance provider with instant payouts for common claims. We offer a unique value proposition in the Australian market, paying claims on the spot while customers are travelling
What we offer:
* Incredible culture, join a great team of professionals
* Fully paid training, including RG146 certification
* New North Sydney office with harbour views
* Employee Experience Program
* Paid day off on your birthday
* Fully stocked kitchen
About the role
Using your expert medical knowledge and experience to conduct medical screening for customers with pre-existing medical conditions seeking travel insurance to determine coverage in line with the company's underwriting philosophy and guidelines. We will provide full training and support to set you up for success
* Using your medical knowledge to assess pre-existing medical conditions to identify risk, apply additional premiums, restrictions if applicable or exclusions in line with company established underwriting guidelines in a timely and accurate manner
* Request and review of additional supporting documents when required for Pre-Existing Conditions
* Conduct research on specific Pre-Existing Conditions as required
* Guide sales agents on assessing pre-existing medical conditions during sales calls
* Working as part of a high functioning and multi-skilled sales team, dedicated to customer service excellence
* Maintain detailed and accurate records of policies underwritten and decisions made in line with the Compliance framework
* Practice and maintain high level of sensitivity and privacy standards when dealing with customer medical information
What we're looking for
* Qualifications in the Medical Field e.g. nursing (required)
* Previous experience in a customer-centric, sales focused role (preferred)
* Knowledge of the Australian insurance industry (ideally Travel) and underwriting operations (ideal) or willingness to learn
* Exceptional rapport building and interpersonal skills, team building and influencing skills.
* Experience with effectively dealing with customers, including handling objections and complaints
* Great attention to detail and ability to keep detailed and accurate records.
* Self-motivated and able to work under own initiative while working effectively within a team
* Excellent communication skills, written and verbal
* Computer savvy (and open to learning new computer software packages)
* Enjoy working collaboratively within a team and ensure timely advice to assist in the growth of the organisation
Your Qualifications
Formal degree in nursing or a relevant medical field
More about us:
PassportCard is the world's first travel insurance solution with instant payouts. We offer a dynamic and fun work environment where motivated, creative, and driven people make a difference. We foster a culture of leadership, empowering staff to make a positive impact. Our employee-centric approach ensures that when our employees' needs are met, they, in turn, meet the needs of our customers and partners.
If this role excites you, apply today with your cover letter and up-to-date CV
Job Types: Full-time, Permanent
Benefits:
* Employee discount
* Free food
* Maternity leave
* Professional development assistance
Application Question(s):
* What is your expected salary for this role?
Experience:
* Medical Underwriting: 1 year (Preferred)
Work Authorisation:
* Australia (Required)
Work Location: In person