Key Responsibilities
Planning & Reporting:
Ensure that service reports, expense claims and any other reports required by Management are completed and submitted by the due date.
Time Sheetsmust be filled out correctly (i.e., accurately record hours worked, and all call out and response times) and submitted to theOperations Manager or Service Supervisor – Powerby the due date each week.
A Doctor's Certificate must be supplied for any more than two days' absence from work due to illness/injury.
Field Service Reportsare to be completed for every service call made.
These reports MUST also be signed by the customer whether the work is chargeable or not.
All items used on a job, whether Liebert spares or consumables must be detailed on the FSR.
Operational Delivery:
Carry out commissioning, service contract maintenance and after hours service commitments in a professional, efficient manner, and achieve a high level of service to our clients within the restraints of time, expense and profitability.
Maintain proper levels of relationships between the Company and our customers, by ensuring all complaints are reported promptly so that remedial action can be taken.
Ensure that a level of competence is maintained to adequately handle the degree of technology required by application to training available and personal updating.
At all times ensure that your Company vehicle, personal dress and appearance are presentable within the restraints of the work to be carried out, the Company policy is well understood and that Company business is carried out in an efficient and professional manner.
Spare PartsVan stock requisitions must be filled out when stock is required to maintain accurate records of stock in service vans and store.
Continuous Improvement:
To be aware at all times of both Sales & Service opportunities for the Company, and to report any such opportunities to Management.
To ensure that the Sales Department is made aware of all new sales opportunities and prospects, and to work closely with them in achieving this business.
WHS, Environment & Quality:
Comply with all Work, Health & Safety, Environment and Quality obligations
Actively promote safety in the workplace
Employees reporting to Incumbent:Nil
Main contacts within Company
Other Customer Engineers – Power
Service Supervisor – Power
Service Operations Manager
Safety Manager
Technical Support Team
Sales Team
Finance
Main contacts outside the Company
Customers
Product Suppliers
Contractors
Vertiv Partners
Education/Qualification:
Electrical/Electronics Trade Certificate (ideally)
Relevant State-based Electrical Licence
Specialist Knowledge:
Commercial acumen
Technical knowledge on switchboards, ideally in data centres, telecom, commercial & industrial or similar industries
Practical Experience:
Proven track record within the power industry as a service technician
Proficiency in Microsoft Office
Personal Characteristics:
Excellent communication, inter-personal and problem solving skills
Learning agility
Interpersonal skills
Ability to work collaboratively in a team environment
Ability to multitask and priorities workloads
Negotiation & influencing skills
Computer literacy at an intermediate level
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