POSITION DESCRIPTION
Senior Accounts Receivable & Invoicing Officer
Position Purpose:
The Senior Accounts Receivable & Invoicing Officer is responsible for the end-to-end customer invoicing and account receivable function, ensuring billing accuracy, effective cash collection, and strong revenue integrity for Ericom.
The role ensures invoices are issued accurately and on time, cash is collected efficiently, revenue leakage is minimised, and customer billing issues are resolved proactively. This senior role includes process ownership, complex billing management, escalation handling, system governance, KPI reporting, and continuous improvement across invoicing and receivables.
Organisational Relationship
Line Manager Senior Financial Accountant
Key Relationships Finance and Admin, Sales, and Operations
External relationships Customers
Role Specific Duties and Responsibility
o Accounts Receivable
- Manage the full accounts receivable ledger and follow up overdue accounts with direct customers and Telstra.
- Build strong working relationships with customers to support timely payment.
- Prepare reports and monitor debtor ageing, cash collection forecasts, and AR KPI's.
- Identify and resolve billing disputes and revenue leakage risks.
- Act as an escalation point for complex AR and invoicing matters.
- Support month-end close, audits, and revenue-related reporting.
- Ensure customers are approved in Connectwise in accordance with Ericom policies.
- Monitor customer credit ratings in creditor watch.
o Customer Invoicing
- Own the end-to-end customer invoicing cycle across all Ericom products and services.
- Prepare, review and issue accurate invoices in line with accounting standards, contracts, price lists, and service delivery.
- Manage complex billing including recurring services, usage-based charges, credits, and adjustments.
- Maintain billing and data integrity between Xero and ConnectWise.
- Identify and resolve billing disputes and revenue leakage risks.
- Maintain and improve invoicing controls to reduce errors and rework.
* Compliance, Controls & Improvement
- Function as a control gatekeeper for accounts receivable and customer invoicing.
- Ensure consistent application of delegated authority and approval frameworks.
- Maintain consistently high data quality across finance and operational systems.
- Ensure compliance with internal controls and taxation and audit requirements.
- Assist with internal and external audit queries relating to AR and customer invoicing.
- Identify control gaps, compliance risks, and process inefficiencies.
- Recommend and implement process and system improvements.
- Contribute to documentation of procedures, workflows, and training materials.
* Reporting & Leadership
- Own AR and customer invoicing reporting including ageing and outstanding invoices.
- Build and maintain strong working relationships with internal stakeholders across the business.
- Analyse trends and proactively resolve recurring issues.
- Provide guidance and informal mentoring to junior staff.
- Support onboarding and training of new team members.
Authorities
- Authority to issue invoices in line with approved pricing and contracts.
- Authority to initiate credit notes and billing adjustments in accordance with policy and approvals.
- Authority to liaise directly with customers regarding billing and payment matters.
Key Performance Indicators
- Invoice accuracy rate.
- Timeliness of invoicing.
- Debtor days (DSO).
- Percentage of overdue accounts.
- Revenue leakage identified vs resolved.
- Billing dispute resolution time.
- Month-end close timeliness.
Knowledge, Experience and Qualifications
Essential:
- Minimum 3 years' experience in accounts receivable, with demonstrated senior or end-to-end process ownership responsibilities.
- Strong understanding of GST and AR compliance.
- High level of accuracy and attention to detail with strong reconciliation skills.
- Strong critical thinking skills.
- Ability to manage competing priorities and meet deadlines.
- Excellent communication and stakeholder management skills.
- Proficiency in accounting and CRM systems and Microsoft Excel.
- Willingness to learn new technologies and adopt automations.
Desirable:
- Exposure to external audit processes and internal controls.
- Experience in a medium-to-large organisation.
- Support continuous improvement initiatives within the Finance function.
- Certificate IV or Diploma in Accounting, Finance, or Business (or equivalent experience).
Personal Attributes:
- Highly organised, detail-oriented, and methodical.
- Proactive and solutions focused.
- Professional and confident communicator.
- Able to work independently while contributing effectively to a team.
- Committed to continuous improvement and compliance.
- Innovative, reliable, and accountable.