About The Job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco.
Position Details
Position: Retail Banking AI Specialist
Type: Contract
Compensation: $45–$65 per hour
Location: Remote
Role Responsibilities
* Review and evaluate AI-generated outputs related to consumer lending decisions, deposit account servicing, regulatory compliance, and customer communication.
* Create realistic scenarios based on retail banking workflows such as mortgage origination, personal loan underwriting, account opening/closing, fraud escalation, and regulatory examinations.
* Annotate, label, and validate data across retail banking use cases like credit decisioning, KYC/AML procedures, and customer dispute resolution.
* Provide structured feedback on AI accuracy in areas such as banking regulations (Reg Z, Reg E, TILA, RESPA, BSA/AML), product terms, and industry-specific terminology.
* Collaborate asynchronously with research teams to refine evaluation frameworks for banking-domain AI.
Qualifications
Must‐Have
* 3+ years of professional experience at a commercial bank, credit union, or retail banking institution.
* Background in one or more areas such as branch operations and management, consumer or mortgage lending, deposit operations and treasury services, compliance, risk, or audit (BSA/AML, CRA, fair lending), relationship management, or private banking.
* Strong analytical thinking and ability to translate retail banking workflows into structured evaluation tasks.
* Clear written communication and attention to detail.
Preferred
* NMLS registration or banking certifications.
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