Job Title: Service Technician
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We are seeking a dedicated Service professional to join our team in providing technical support, service/maintenance work, administration and customer service. This role requires a current unrestricted Drivers Licence, National Police Check, NDIS Workers Check and evidence of COVID-19 vaccination.
The ideal candidate will have excellent communication skills, the ability to multitask and be adaptable in a fast-paced environment. They will also possess a strong attention to detail and be able to maintain accurate records.
Responsibilities:
* Deliver excellence in customer service through all interactions with clients, suppliers, medical professionals and stakeholders
* Perform maintenance requirements for hire stock
* Manage personal tool kit and spare part list
* Pick up/deliveries/cleaning of equipment
* Basic iPad skills to use service portal
* Ensure compliance of all work-related activities in accordance with company policies
* Keep clear and precise records/photos on SM8 of work carried out for invoicing and reporting requirements
* Maintain inventory controls for spare parts with cost effective operations
* Responsible for the completion of all maintenance/service requests as assigned
* Inspect and diagnose faults in healthcare equipment including hospital beds, lifter chairs and scooters
* Service, repair and deliver mobility & healthcare equipment in private homes or facilities
* Test and Tag equipment in warehouse, facilities and individual homes in accordance with Australian Safety Standards
* Deliver healthcare equipment to private clients and facilities
Requirements:
* Excellent customer service skills with ability to develop a quick rapport with diverse range of people
* Unrestricted drivers licence
* Adhere to Australian road rules
* Maintain a current & satisfactory National Police Check
* Excellent written and verbal communication skills
* Basic computer skills
* Fully Vaccinated against COVID-19
Highly Desired:
* Experience in working in a service technician role
* Electrical Test & Tag Licence (must be prepared to obtain if not held)
* Experience in serving and repairing auto electrical equipment