Job Description
We are seeking a dedicated and hands-on professional to join our team as a Client Care Representative in Chermside, Australia. As a key member of our clinic staff, you will be responsible for providing exceptional service to our clients and playing an integral role in the day-to-day functions of the clinic.
The ideal candidate will have excellent communication skills, experience working within a team environment, and demonstrated administrative skills. A passion for delivering an amazing client experience is essential for this role.
Responsibilities
* Manage the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients.
* Greet clients at the clinic and update client records.
* Assist with client and doctor enquiries.
* Answer clinic phone calls and emails.
* Provide basic troubleshooting and servicing for hearing devices.
* Accurate billing of appointments.
* Other general office duties.
Requirements
A passion for delivering an amazing client experience.
Excellent verbal and written communication skills and lots of patience.
Demonstrated experience working within a team environment.
Demonstrated judgement and advanced skills in the delivery of administrative services.
Excellent problem solving skills.
Benefits
Competitive remuneration package.
Salary packaging options.
Paid parental leave.
Generous employee discounts on hearing care products for yourself and your family.
Ongoing training and support to help you grow and excel in your career.
Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub.
Online Wellbeing Centre & Employee Assistance Program (EAP).
Access to the LinkedIn Learning Platform.
Why Work With Us?
Our company is a complete hearing health care provider with 25 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions.
Our vision is to enrich people's lives by improving how they interact with the world around them.
We are proud to be part of Sonova, a leading manufacturer of innovative hearing care solutions present in over 100 countries across the world.