Join a supportive team that champions your growth and development Attractive remuneration in line with HIGA Full Time position until 30/07/2027 About the Role Take charge of front desk operations as a Customer Service Coordinator and be the first point of contact for our vibrant student community. In this role, you will provide exceptional customer service, support residents through move-ins and maintenance and contribute to community initiatives to facilitate seamless operations. Key Responsibilities include: Manage daily front desk operations, providing exceptional service to residents, tenants, and guests. Handle resident enquiries related to tenancy, wellbeing, and general needs, resolving or escalating issues as required. Oversee resident check-ins/check-outs and support leasing, inspections, and property management tasks. Liaise with maintenance, cleaning, contractors, and security to ensure seamless service delivery. Perform administrative tasks, including mail management, end-of-shift processing, and maintaining a professional reception area. Skills & Experience: To be successful in this role, you will need: Unrestricted Work Rights in Australia. Working with Children’s Check (Blue Card). Valid Certificate IV in Real Estate Practice (or be willing to obtain) Excellent communication skills and professional presentation. Previous experience in front office, reception, or hospitality environments (desirable). To be able to commit to a 5 day rotating roster Benefits: Uniform Provided – Look sharp and feel confident on the job Inclusive Culture – Collaborate with a diverse and engaging team Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage Company-funded Flu Vaccinations – we’ve got your back during flu season General Referral Bonuses - Up to $1,000 AUD/NZD for successful referrals Why the UniLodge Living Group: UniLodge is the leading student accommodation provider across Australia and New Zealand, with a growing portfolio of 130 properties. We offer real opportunities to develop your career, make an impact, and help shape the future of student living. Keen to make an impact in a fast-paced frontline role? Take the next step in your career and apply now with your cover letter and resume to join UniLodge! UniLodge Living Group, and our brands, is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, we require all candidates to declare any history of being investigated for or engaging in gender-based violence. This approach aligns with our dedication to upholding the highest standards of integrity and accountability within our organisation and meets the requirements of the National Higher Education Code to Prevent and Respond to Gender-based Violence Our organisation is proud to be an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive environment where every individual’s unique experiences and contributions are valued. If you’re interested in joining us, we welcome your application.