Customer Experience Consultant page is loaded
Customer Experience Consultant
Apply remote type Hybrid locations Australia, New South Wales, Sydney, 2000 time type Full time posted on Posted 4 Days Ago time left to apply End Date: September 30, 2025 (30+ days left to apply) job requisition id R157339
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
What we offer:
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
The Position:
The Customer Service Agent is responsible formanaging the customer experience of customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer.
Job Description:
- Be the primary point of contact for customers via all communication channels and ensure smoothexecution of the end-to-end shipment lifecycle, by working closely withthe customer as well as internal stakeholders.
- Understanding of external factors impacting Customer's supply Chain &understand their sense of urgency, service needs, drivers and desires.
- Ability to align with customer expectations upfront & to be able torespond with suggested solutions.
- Be fully responsible for customer satisfaction across Maersk productoffering.
- Cross-sell & upsell Logistics and Services products to customers.
- Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
- Proactively track shipments and notify customers of relevantdeviations from the transport plan including potential solutions oralternatives.
- Willingness to go the extra mile towards the customers & with focus onproviding solutions.
Job Requirements:
- Knowledge of shipping, supply chain or logistics industry preferred
- Excellent Stakeholder management-,interpersonal-, and communication-skills
- Energetic, well-organized, and self-Initiated
- Analytical and problem-solving skills
- Good process understanding &digital proficiency
- Strong Microsoft office skills
- Ability to work under pressurekeeping quality in focus
- Strong cost conscious and optimization mindset
- Fresh graduates are welcome to apply.
Preferred candidates will be required to undertake reference checks as well as pre-employmen t screening, including a National Police Check. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Where applicable, background checks including Employment History and Education History (including Qualifications) may be required.
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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .
About Us
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here.
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