We are seeking a hands-on
IT Support Engineer
to provide onsite technical support for a short term contract. This role is full-time hours,
Monday to Friday
, and would suit someone who enjoys working in a client-facing support role with a strong focus on service delivery.
What you'll be doing:
* Troubleshooting basic hardware and software issues for end users
* Deploying, replacing and swapping desktop and laptop computers
* Actioning and resolving support requests through a ticketing system
* Working closely with remote support teams and following their technical guidance
* Providing onsite support independently and managing your workflow throughout the day
* Communicating effectively with staff at all levels, simplifying technical information and advising on best-practice solutions
* Taking initiative to drive work forward, ensuring outcomes are met within agreed timeframes
* (Bonus) Using Microsoft Intune for device deployment and support- not essential, but a nice-to-have
About You:
* Previous experience in a Level 1/2 Helpdesk, IT Support, Field or Desktop Support role
* Confident troubleshooting common IT issues and providing friendly, professional customer service
* Able to follow processes while working independently onsite
* Excellent verbal and written communication skills
* Available for the full contract period and able to attend the induction and handback