Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at .
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience
* 3+ years of Experience in Level 2/3 desktop support.
* Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick build machines.
* Keep up with the Windows App and Update release information.
* Provide Web application support for Edge or Chrome.
* Provide Cloud application support (collaborate with app owners where required).
* Support 3rd party applications like Microsoft, Java, and Adobe (raise cases with the vendor where required).
* Familiar with AppV applications, MS Store Apps, and packaged applications.
* Troubleshoot/find root cause for general performance issues.
* Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones.
* Office license management or troubleshooting.
* Keep up with release information for MS Office and security updates.
* Support Office issues for native laptop or cloud applications.
* Collaborate with MS Outlook app owner when required to find root cause for Outlook issues.
* Knowledge of Active Directory and Group policies. PowerShell scripting knowledge is a must.
* Ability to coordinate with various technical groups and can fix issues remotely for the users.
* Should be able to fix and troubleshoot all the application issues deployed on end user systems (e.g., App Login Failures, App not installed, Software Installations which are failed).
* Good client management and communication skills.
* Should be able to troubleshoot if any application is not working due to network related issues.
* Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge, and Chrome apps. Should be able to do the compatibility testing of web-based applications with Chrome and Edge.
* Good understanding of ITIL concepts & ticketing tools.
* Accurately document all work performed through the ticketing system including details.
Personal Attributes
* Good knowledge of Infrastructure support.
* Strong analytical and problem-solving capabilities.
* Well organized and extremely detail-oriented.
* Strong customer service ethic and great communication skills, both oral and written.
* Passionate about delivering quality no matter what you are doing.
* Can work both independently and in a collaborative team-oriented environment.
* A self-starter, motivated to push the limits and think outside of the box.
* Fondness for solutions that are simple, elegant, and effective.
* Ability to work with and maintain confidential information.
In-depth Knowledge of
* Microsoft Office applications.
* PC/Laptop hardware.
* PC/Laptop peripherals, including printers.
Basic Knowledge of
* Active Directory.
* Exchange.
* Apple OS.
* SCCM.
IT Qualifications
At least two of the following:
* PC/Laptop OEM Maintenance Certification.
* CompTIA A+ Certification.
* Microsoft Certified IT Professional (MCITP) certification in the desktop area.
* Microsoft Office Specialist (MOS) Certification.
Experience in a Similar Role
* 3+ years of relevant experience.
What Next?
If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to .
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