The Packaged App Development Associate Manager is responsible for working with Account and Sales teams to qualify and support Infrastructure Services sales opportunities. This role plays a critical client-facing role that interprets and translates client requirements into a solution that can be configured from a standard set of offerings.
Key Activities/Responsibilities
* Respond to RFI/RFPs by designing scalable HR transformation solutions leveraging SAP SuccessFactors as the core HR platform and SAP Cloud Platform Integration for seamless system integrations.
* Develop comprehensive solution plans covering scope, architecture, effort estimates, cost models, timelines, risks, and delivery approach, with a strong focus on SuccessFactors module implementation and CPI-based integration landscapes.
* Design end-to-end HR solutions using SAP SuccessFactors modules such as Employee Central (EC), Employee Central Payroll (ECP), Recruiting, and Onboarding, integrated with enterprise systems via SAP Cloud Platform Integration.
* Drive value creation by leveraging reusable CPI integration assets, pre-packaged SAP content, and standardized SuccessFactors frameworks to deliver cost-effective and scalable solutions.
* Manage and work with a team of dynamic solution architects and collaborate with other subject matter experts and advanced technology centres to create compelling and differentiated infrastructure solutions and value propositions.
* Develop and maintain strong relationships with the account teams and client stakeholders.
* Identify customer needs and understand business goals to envisage the high-level solution.
* Drive the solution presentations and discussions.
* Strong sense for quality and presentation, ability to work in a hierarchical organisation, conduct and follow through the solution review and approval process, and provide sales support to accomplish the closure.
* Lead and mentor a team of CPI developers and SuccessFactors consultants, ensuring adherence to best practices in integration design, HR process configuration, and solution governance.
Preferred Skills
* Strong infrastructure management services solutioning skills
* Strong problem-solving skills
* Strong customer-service focus
* Good communication (written and oral) and interpersonal skills
* Able to work in geographically dispersed virtual multi-team environment to achieve the best outcomes
* Able to build and maintain professional relationships with other teams and clients
* Able to support the development of pricing models and Statements of Work
* Provide relevant input to commercial and legal teams
Education and Experience
* Degree in Computer Science, Business studies or Engineering discipline with specific studies in Information Technology
* 10+ years' experience in IT, including 5+ years as an Architect (Generalist)
* Experience with Solution Architecture and IT Project Delivery (mandatory)
* Experience with and certified in Cloud Architectures – Azure/AWS/Google (mandatory)
* Familiar with Security Architectures and how to govern/guide solutions based on such reference architectures, standards, and policies
* Experience in Monitoring, management and automation tools and solutions
* Experience in DevOps CI/CD Tools and Operations
* Experience in one or more infrastructure service offerings:
o Cloud and Datacentre services (mandatory)
o Digital Workplace Place (preferred)
o Service Management – ITIL v3 (mandatory)
o Managed Security services (ideal)
o TOGAF / ArchiMate Certification or equivalent (ideal)
o Experience with execution of Infrastructure outsourcing transition (ideal)
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