Salesforce Administrator (On-site), Gold Coast/HQ
Location:Gold Coast
Closing Date: 31 Oct 2025 AEDT
Be part of a company that is one of a kind in its culture, spirit and passion. Join a proud & growing team that offers quality, hassle free & affordable travel experiences.
The Opportunity
You will be responsible for the administration and support of both Salesforce Marketing Cloud and Salesforce Service Cloud, ensuring seamless integration between the existing systems.
This role is critical in optimising marketing campaigns and customer service processes, supporting TripADeal's mission to make travel dreams come true.
This specialist role will collaborate closely with our Marketing team, Technology team and external partners to deliver effective and innovative solutions in a dynamic and supportive work environment.
Organisational Structure
This is a permanent, full-time role based 100% onsite at either our Varsity Lakes Gold Coast office or Byron Bay Headquarters, Monday to Friday, 8-4pm or 9-5pm - you choose
You will report directly to our Head of Technology and collaborate extensively with both internal and external stakeholders.
A Day in the Life
As the go-to Salesforce expert, you will become a part of a team managing a mature, well-established, and highly customized Salesforce environment. With a hands-on focus, you will:
* Develop and implement a robust Salesforce infrastructure integrating Marketing Cloud and Service Cloud to enhance system efficiency and effectiveness.
* Proactively manage, troubleshoot, and optimize our mature Salesforce setup and its integrations to ensure stability and reliability.
* Employ advanced data management practices to maintain data accuracy and security, ensuring compliance with regulatory standards.
* Support the marketing team in executing effective marketing campaigns by providing technical expertise in campaign setup, audience segmentation, email template design, and performance analysis.
* Architect and maintain an efficient, scalable Salesforce environment tailored to business needs while adhering to best practices, encouraging continuous improvement and innovation.
* Keep abreast of the latest Salesforce releases and features, facilitating training and adoption among users to maximize platform utility and user satisfaction.
To be a Front Running Candidate
* Certification as a Salesforce Administrator is essential.
* 3-5 years of experience in Salesforce platform administration, with a focus on Salesforce Marketing Cloud and Salesforce Service Cloud.
* Proven track record of managing complex Salesforce environments.
* Proficiency in SQL, AMPscript, HTML/CSS, and other technologies essential for advanced Salesforce customisation.
* Proven expertise in the technical setup, configuration, and seamless integration of Salesforce applications within complex ecosystems.
* In-depth knowledge of Salesforce architecture, encompassing roles, profiles, sharing rules, workflows, and groups.
* Skilled in deploying automation tools and strategies, focusing on enhancing maintainability and best practices to boost system efficiency.
* Strong analytical skills and problem-solving abilities, capable of swiftly resolving issues with Salesforce integrations and configurations.
* Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and engage with stakeholders.
* Committed to continuous professional development, staying abreast of the latest Salesforce updates and integrating new functionalities to optimise business processes.
Why TripADeal?
* Competitive salary package, training & career progression
* Fun, casual work environment where shoes are optional
* Regular social get togethers
* Staff travel discounts on air travel, accommodation and holidays
* $1,040 per annum of Subsidised gym memberships
* Employee Assistance Program
* Savings and discounts on groceries, shopping, entertainment, and more
* Volunteer leave as part of giving back to the local community to give back to the local community
* Generous parental leave support program
See your next destination as Salesforce Administrator for TripADeal? Your future pathway is just one click away. Apply now
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Working with TripADeal
OurCore Belief
Travel is an experience that should beenjoyed
by everyone and we'reproud to make it an affordable option for all.
OurMission
To make travel dreams come true.
To deliver quality travel experiences that areeasilyaccessibleand hassle-free.
Allows you to pre-fill the application using your SEEK profile information and resumé
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o A requirement of Qantas is that all staff obtain an Australian Security Identification Card (ASIC) which involves a thorough background check. Do you accept obtaining this card would be a requirement of landing the role, including covering costs to obtain your identification documents if needed? *
o Yes
o No - please let us know if you have any queries in the interview.
o For ASIC purposes, what is your full legal name, including any middle names? *
o If you have been referred by a member of our team, please provide their full name
o What kind of work are you looking for? *
o Permanent - Full time
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o Which of the following statements best describes your right to work in Australia? *
o I'm an Australian citizen
o I'm a permanent resident and/or NZ citizen
o I have a family/partner visa with no restrictions
o I have a temporary visa with restrictions on work location (e.g. skilled regional visa 491)
o I have a temporary visa with restrictions on industry (e.g. temporary activity visa 408)
o I require sponsorship to work for a new employer
o I have a holiday temporary work visa
o I have a graduate temporary work visa
o I have a temporary visa with restrictions on work hours (e.g. student visa, retirement visa)
o This is a 100% in office role that cannot be performed remotely. Does this position still suit you? *
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o Do you currently live in the region you want to work from? *
o Yes - I live locally
o No - I need to relocate for my new role
o How much notice are you required to give your current employer? *
o None, I'm ready to go now
o 1 week
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o 6 or more weeks
o Do you have any secondary interests that you think could create a conflict of interest if you were successful in landing this role? For example, will you run your own travel business, or work for a business that competes with TripADeal. *
o Yes
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o How many years of experience do you have working in Salesforce Service Cloud specifically? *
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o Please describe your level of experience and key skills within Salesforce Marketing Cloud and within Salesforce Service Cloud: *
o Please list your Salesforce certifications and date completed: *
o Are you planning to take any leave within the next 6 months? If yes, please provide dates. *
o What's your expected annual base salary? *
o What weren't you getting from you last/current role that has made you look elsewhere? *
o Is there anything else that you'd like to share about yourself?
o Our interview process involves confidential and sensitive business information. Please note that we kindly ask that you don't record, save, transcribe, or share any part of the interview — and that you don't use any outside help (including AI or other tools) during the process. *
o Yes, I agree
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o I acknowledge that TripADeal will respond to my application via email in the first instance and that TripADeal emails may, from time to time, land in spam or junk inboxes. *
o Yes
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Everyday is different here. From dealing with on tour emergencies, to booking customers onbucketlist package holidays. It's so good to learn new things about countries I haven't been to orwould have never thought of travelling to. There's always something new to experience here
I started as a travel consultant less than a year ago, TripADeal has given me the opportunitytolearn from other departments, take on new exciting tasks, and develop into a leadership role
Terms & Conditions
TripADeal may collect personal information during the recruitment process including IDinformation such as your name, postal or email address, telephone numbers, licenses, date ofbirth, your resume and related material, your work history and education history and anyother information we consider necessary for TripADeal's recruitment process.
TripADeal may collect information directly from you, or where relevant, from a third partywith your consent. For example, TripADeal may seek information about your prior employmenthistory through reference checks, your eligibility to work in Australia through a visastatus check, or any other information through publically available networking sites such asFacebook, Instagram and LinkedIn. If your application for employment is successful and youare offered employment with TripADeal, as a condition of employment, TripADeal will ask youfor evidence of your identity and legal entitlement to work in Australia. We will also askfor personal information, such as emergency contact details, tax file number and bankaccount details which will form part of your employee file.
TripADeal may use your personal information in order to assess your application forpositions at TripADeal and invite you to apply for future positions of interest to you,unless you notify us that you do not wish for this to occur. We may disclose your personalinformation to related companies of TripADeal for the purpose of enabling those companies toconsider you, and contact you, in relation to future positions of interest with TripADeal orits related companies.
TripADeal will store your personal information in accordance with its general privacypolicy, available here. If you wish to access or correct any of your personalinformationheld by TripADeal, please use the contact details set out on the privacy policy page.
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