The role of a Client Experience Lead involves spearheading the client relationship strategy across various touchpoints. This entails coaching and guiding a team of professionals to deliver exceptional client experiences, ensuring that each interaction is seamless, memorable, and aligned with luxury standards.
Key Responsibilities
* Client Journey Design: Oversee the development and implementation of personalized client journeys, incorporating appointments, styling sessions, and boutique events.
* Team Leadership: Coach and mentor stylists to enhance their service delivery and clienteling skills, fostering a culture of excellence.
* Clinical Relationship Building: Establish strong, one-to-one relationships with high-value clients, guaranteeing a tailored and satisfying experience.
Essential requirements for this position include previous experience in luxury or premium fashion retail, ideally in a leadership or client engagement role. The successful candidate will possess excellent coaching and communication skills, as well as the ability to analyze client engagement data and drive business growth.