Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
**Job Description**:
Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:
- A fun work environment where your job is simply to make people happy!
- A genuine sense of communityour team is one big family.
- Develop invaluable skills that you can use in all walks of life - customer service, communication, time management, problem solving and resilience!
- If hospitality is your thing, the career opportunities are endless as part of Australia's largest hospitality employer, Accor.
- Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day.
What you will be doing:
- Use the hotel systems to process and input all reservations types in an accurate and efficient manner.
- Maintain a positive selling approach to maximise yield in both occupancy and rates.
- Possess strong organisational skills and ability to prioritise workflow and workload individually and across the team.
- Respond to guest calls according to hotel policy and ensuring an outstanding guest experience.
- Co-ordinate group reservations.
- Ensure arrivals list is checked on a daily basis to displaying correct rate and market codes.
- Ensure accurate data is recorded for all reservations.
- Consistently offer exceptional, friendly and engaging service.
- Recommend property facilities and assist guests with information and special requests.
- Book room reservation requests, enter rooming lists, and update accurate information in the system
**Qualifications**:
Your experience and skills include:
- Previous experience in a similar role preferred.
- An energetic, team-focused and can-do attitude.
- Exceptional communication skills both written and verbal.
- The ability to manage time and multi-task.
- Excellent attention to detail.
- An outcome driven approach to performance and results.
- A natural ability to build and maintain internal and external client relationships.
- Knowledge and experience using Opera advantageous.
Additional Information
In return for your commitment, we will provide fully laundered uniforms, fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts worldwide from day one!