This is a Senior Advisor Supervision role with NSW Department of Customer Service based in Sydney, NSW, AU NSW Department of Customer Service Role Seniority - senior More about the Senior Advisor Supervision role at NSW Department of Customer Service The State Insurance Regulatory Authority (SIRA) is looking for a Senior Advisor Supervision to join our team! Benefits Secure a rewarding ongoing role at Clerk Grade 9/10 level. Salary range: $129,464 - $142,665 super, commensurate with experience. Enjoy genuinely flexible working arrangements that support work-life balance. Collaborate in state-of-the-art offices designed for innovation and connection based in Sydney or Gosford. Access a wide range of wellbeing programs and resources to support your mental, physical, and emotional health. Take advantage of excellent professional development and learning opportunities to help you thrive. About Us This is an exciting opportunity to work in our State Insurance Regulatory Authority (SIRA) who regulates three statutory insurance schemes in NSW. This role sits more specifically in our Supervision team (Employer & Provider) who hold regulated entities to account to deliver their obligations within the NSW personal injury schemes. Your responsibilities will include: Oversee the implementation of performance standards to ensure transparency, consistency, and alignment with statutory obligations Provide expert advice and build capability to help stakeholders achieve scheme objectives and deliver customer outcomes Analyse data and intelligence to identify risks, detect non-compliance, and inform regulatory priorities Monitor performance and recommend improvements to ensure services continue to meet customer needs Apply remediation strategies to address issues and ensure compliance with scheme requirements Support the development and delivery of regulatory strategies that build public trust and drive positive outcomes About you: An analytical thinker who can think outside the box to solve complex problems. A flexible worker who can adjust their capabilities to suit a variety of stakeholders. The go to person for reading and interpreting legislation. Thrives around people, working towards collaborative relationships with internal and external stakeholders. A strong background in insurance, preferably in the regulatory & investigation space If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you! Closing date: Monday 2nd February 2026 [at 9.59am] What we need from you: To start your journey towards becoming our Senior Advisor Supervision, please click on the link below and attach your resume and cover letter. In your cover letter please share your motivation for applying for this position and your relevant skills. A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities. For any enquiries regarding the recruitment process, please contact Emma Corke, Talent Acquisition Advisor on 02 9372 9167 or emma.corke@customerservice.nsw.gov.au Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Belong in our diverse and inclusive workplace: The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via emma.corke@customerservice.nsw.gov.au or 02 9494 8351. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Overseeing performance standards Providing expert advice Analyzing data Key Strengths Analytical thinking Stakeholder engagement Regulatory knowledge Data analysis Performance monitoring ⚙️ Remediation strategies A Final Note: This is a role with NSW Department of Customer Service not with Hatch.