Job Description
As a Case Manager, you will be responsible for proactively managing a portfolio of claims and providing exceptional customer service to all stakeholders. You will work closely with injured workers and employers to support their recovery and return to work.
This is a permanent, full-time position based in Canberra, with the flexibility to work from home up to 3 days a week.
Key Responsibilities:
* Provide timely and personal customer-focused service to injured workers and employers.
* Proactively manage all aspects of a caseload of worker's compensation claims within legislation and compliance guidelines.
* Deliver the desired customer experience to all stakeholders and manage end-to-end outcomes for a portfolio of cases.
* Provide accurate and complete information that is consistent and easy to understand.
Requirements:
* Previous experience within the medical or corporate field, specialising in customer service is highly desirable.
* Experience in managing claims in the workers compensation scheme or the Safety Rehabilitation Act (SRC) is advantageous but not necessary.
* An empathetic, resilient, and motivational approach to provide customer-centric support.
* A driven professional with highly developed written and verbal communication skills.
* Careful consideration to detail with a high concern for accuracy.
* Strong stakeholder engagement and management.
* Committed to supporting injured workers with their recovery and return to work.
What We Offer:
* A vibrant, collaborative, innovative team culture.
* Flexibility with opportunity to work from home when fully trained in your role.
* A corporate wellbeing program with discounted health insurance and gym membership.
* Access to discounts at over 350 retailers through our Rewards Hub program.
* Entitlement to an annual tenure and performance-based recognition reward.
* Comprehensive learning and development support.
* Company-wide events to celebrate success.
* Quarterly Reward and Recognition Awards.
* Up to 16 weeks paid parental leave, plus super.