Apply now Job no: 570716Work type: Full-timeLocation: Flexible, Geelong - City, Geelong - Waurn PondsCategories: Administration, Student ServicesFlexible location (Geelong Waurn Ponds or Waterfront Campus) + hybrid work arrangementsFull-time & continuingHEW 5 $80,199 - $89,950 + 17% Superannuation (pro rata, part time)As a Student Adviser, you will play a vital role in providing advice, support, and administrative services that enhance the student experience, foster engagement, and empower students to achieve success. You will be at the forefront of student support, assisting students through a range of channels including phone, email, and face-to-face. This is your opportunity to make a meaningful impact while working collaboratively in a supportive environment.Why work with us?At Deakin, you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.Who are we?Deakin University stands as a beacon of excellence in higher education. Deakin is renowned for its commitment to innovation, research, and inclusivity. With a strong emphasis on cutting-edge research and a diverse, globally-connected community, Deakin provides an unparalleled educational experience. Here, students not only gain knowledge but also develop the skills and mindset needed to thrive in a rapidly evolving world.As a Student Adviser, you will:Respond promptly to student queries, ensuring needs are met and providing standard advice or referrals when needed.Collect, analyse, and present information clearly to solve problems and meet audience needs.Manage records, track work progress, and escalate key issues as necessary.Contribute to process improvements, share new ideas, and suggest changes to improve practices.Foster teamwork, coach colleagues, build positive relationships with stakeholders, and model professional behaviours.To be successful, you’ll have:Completion of a Degree without subsequent relevant work experience; or an Associate Diploma and at least two years subsequent relevant work experience.An equivalent combination of relevant work experience and/or education and training.Demonstrated experience in administration and customer service within large organisations with complex structures, policies, and procedures.Proven ability to operate effectively in high-pressure, diverse environments, managing face-to-face, phone, and written interactions with professionalism.Here's how to apply:Please submit your updated resume and a short cover letter outlining your skills and experience.For a confidential discussion regarding this role, please contact Jack Gee (Coordinator, Student Central WP Hub) on jack.gee@deakin.edu.au.Applications for this position close on Sunday May 4.Are You Ready?Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research, and innovation.We value diversity and aim to build an inclusive environment that champions, embraces, and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.Advertised: 21 Apr 2025 AUS Eastern Standard TimeApplications close: 04 May 2025 AUS Eastern Standard Time
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