National Head of Information and Communication Technology (ICT)
Title: National Head of Information & Communication Technology (ICT)
Employment: Full time / Ongoing
Location: Melbourne or Hobart (with national travel)
About the role
This is a newly created, strategically shaped leadership role with a unique opportunity to design and deliver on Able Australia's technology strategy, Innovate for the Future.
Reporting to the Chief Transformation Officer, the National Head of ICT will provide strategic, and hands‑on leadership across our diverse not-for‑profit organisation, ensuring our systems, data, and digital platforms empower our workforce, strengthen service delivery, and enhance the client and employee experience across multiple states.
This role will suit a seasoned ICT leader who enjoys the intersection of technology strategy, digital transformation, and organisational change, and someone who is passionate about using technology to improve outcomes for people across the disability sector.
Key Responsibilities
* Strategic Leadership: Drive our organisation's technology roadmap and deliver a national ICT strategy aligned to Able Australia's purpose, financial capacity, and future service model, providing strategic advice to the Executive team and Board on digital opportunities and risks.
* Digital Transformation & Innovation: Lead our digital transformation, automation and systems integration initiatives to automate processes, improve efficiency, and enhance client and employee experience.
* Data Management & Governance: Embed data and information management frameworks to improve data quality, reporting, compliance, and strategic insight.
* Infrastructure, Cybersecurity & Compliance: Oversee secure, resilient ICT infrastructure and cybersecurity practices across all sites, ensuring compliance with NDIS, Privacy and ACNC requirements.
* People & Collaboration: Lead a high‑performing ICT team, manage national vendor partnerships, and work closely with leaders across the organisation to drive adoption, performance, and continuous improvement.
Skills and Experience Required
* 10+ years' experience in ICT leadership, with at least 5 in a strategic or enterprise‑wide role.
* Demonstrated experience leading digital transformation or automation programs.
* Strong knowledge of cloud infrastructure, cybersecurity frameworks, and enterprise systems.
* Exceptional communication and influencing skills including ability to engage both technical and non‑technical audiences.
* Demonstrated leadership in building high‑performing teams and vendor partnerships.
* Strong commercial and analytical mindset, with focus on efficiency, scalability, and risk management.
* Experience in not-for-profit, disability, or community services (highly regarded).
* Tertiary qualifications in Information Technology, Computer Science, or related field.
Benefits of joining Able Australia
* Not for Profit Salary Packaging benefits (pay less tax and take home more earnings).
* Flexible starting times and working from home (WFH) options, including a 50% WFH policy.
* 17% annual leave loading (get paid more on your holidays).
* Instant discounts to hundreds of online retailers, including Woolworths, Coles, Kmart, Airbnb, Hotels, and Flights and more!
* Up to 12% discounts on fuel and discounted Gym Memberships for you and your family.
* Cooperative and positive team environments where your ideas matter.
* Continuous support and supervision to enable you to develop your career and progress.
* Our values are Trust, Respect, Excellence and Kindness and we embed these values into all of our work practices.
About Able Australia
Able Australia is a leading provider of disability services across Victoria, Tasmania, Queensland, and the ACT. For over 50 years we have been delivering innovative support services to people with multiple disabilities and deafblindness.
As a registered provider of the National Disability Insurance Scheme (NDIS), our vision is to enable the people we support to live the life they choose.
How to apply
Please click on the APPLY NOW button and complete the online application form; upload your resume in PDF format. We may close this advert early if a suitable candidate is identified, so if you are interested, apply now!
We encourage applicants with disabilities to apply. Please let us know if you require any adjustments during the recruitment period.
You must be eligible to work in Australia to be considered for this position.
Employment is conditional upon screening checks throughout employment; applicants will be required to undergo pre‑employment checks as required. Applicants will be subject to, but not limited to, the following checks: NDIS Worker Screening Check, International Police Check (if applicable), and Right to Work in Australia.
If you have any particular questions regarding the position or need to find out more, get in touch with Yvette Hyde, Senior Talent Acquisition Business Partner at careers@ableaustralia.org.au.
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