Job Description:
The role of Motor Claims Consultant involves managing a portfolio of motor claims from start to finish, ensuring timely and effective resolution for clients. This includes reviewing claim documents, liaising with external parties, and making coverage decisions.
Key Responsibilities:
* Manage the entire life cycle of the claims process
* Review and understand claim documents and reports to make coverage decisions
* Liaise with government agencies, contractors, repairers, and loss adjusters via phone and email
* Resolve complaints in accordance with company guidelines
* Achieve monthly quality and productivity targets
Required Skills and Qualifications:
To excel in this role, you will be a passionate and proactive individual who thrives in a busy yet rewarding environment. Key skills and qualifications include:
* Motor insurance experience is highly desirable
* Excellent interpersonal, spoken, and written communication skills
* PC literate – Database and Microsoft Office
* Outstanding organisational and time management skills
* A self-motivated individual with the ability to work autonomously
Benefits:
* Flexible work arrangements, including working from home
* Paid parental leave
* Birthday leave
* Opportunities for ongoing education and development
* Service recognition awards
* Employee assistance program for yourself and immediate family members
Others:
Gallagher Bassett values its employees and offers a friendly, comfortable working environment that facilitates a work-life balance. The organisation is committed to inclusion and diversity, embracing employees' diverse identities, experiences, and talents. We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics.